Melissa Lyon, CLI Distinguished Fellow and Associate Principal of Hive Legal talks with Lisa Leong and Tristan Forrester of the Ohten Group, who share their experiences of using Design Thinking concepts and ‘improv’ to inspire innovation and change mindsets. They talk about their work with Telstra (whilst they were at Herbert Smith Freehills) which succeeded in saving the Telstra legal team thousands of meeting hours annually. There is even an impromptu improv exercise!