05 February 2021

Legal Design Thinking and Doing Series

Published on 05 February 2021

The concept of Design Thinking is relatively new to the legal profession. Right now, we’re seeing an increase in its use in the legal ecosystem to develop user and human centred services, products, and processes. This series of videos, designed by Melissa Lyon, Executive Director and Experience Designer, Hive Legal as part of her CLI Distinguished Fellowship, was created to provide a foundational understanding of the concept and processes involved in Design Thinking; the mindsets that are central to it (including its elements of empathy, collaboration and experimentation); and why it encourages, supports and provides a framework for a mindset shift for the legal profession – a different way of thinking and doing!

The series includes interviews with Design Thinking “doers” who discuss how they have applied Design Thinking in their part of the legal ecosystem and, how they have achieved tangible results using this approach too. Case studies featured here include the application of Design Thinking in in-house legal teams to develop better processes; legal firms to inspire innovation and develop visual privacy policies; and a portal to assist with access to justice. Each of these “doers” draw on their experiences and provide practical advice on utilising this approach.

The COVID-19 pandemic has provided us all with an opportunity to reflect and rebuild, in many different ways. In the last Episode in this series, Melissa discusses how it has impacted the legal industry, in particular, the way we work, our business models, how we deliver services and, with a changed mindset, how we can sustain some of these changes too.

Episode & Title Presenter/s Brief Description
Episode 9
Design Thinking – Much needed mindsets in challenging times
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Melissa Lyon, Executive Director and Experience Designer, Hive Legal As the legal industry struggles with the disruption of COVID-19, Melissa discusses how design thinking and human centred design can provide a framework for changing mindsets and rebuilding the legal ecosystem.
Episode 8 
Legal Design Thinking – How do you use it?
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Melissa Lyon, Executive Director and Experience Designer, Hive Legal;
Andrew Price, COO, Barry.Nilsson Lawyers;
Neil Cook, formerly Legal Operations Manager at  Woolworths Group;
Carlie Andrews, Associate, Hive Legal;
Sarah El Atm, General Manager, August Digital Agency; and
Andrea Perry-Petersen, Podcaster and Consultant
This session was part of the Centre for Legal Innovation’s third annual Innovation in Legal Practice Summit in Melbourne in 2019. Melissa facilitated a panel discussion revisiting the components of legal design thinking, discussing, and exploring it through practical cases studies.
Episode 7 
Legal Design Thinking means more...and less...
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Melissa Lyon, Executive Director and Experience Designer, Hive Legal

Melissa discusses what she learned from her work on the Legal Design Thinking and Doing interview series, including how her guests completed the following statement: “To me Design Thinking means the legal profession is less …and more …and which can only mean an improved experience for everyone.”

Episode 6
The Rise of Legal Design and What's Next
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Melissa Lyon, Executive Director and Experience Designer, Hive Legal; and
Meera Klemola, Founder, Ground M (formerly Co-Founder & Director of Strategy of Observagency)
Melissa talks with Helsinki based legal designer, Meera Klemola about her design journey, the rise of legal design and some of her projects including work with the Finland Arbitration Institute (whilst with Dot Legal) and her latest project working with the Finnish Government assisting with the steps needed to be ready for the  EU’s directives on web accessibility.
Episode 5
Using Design Thinking In-House
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Melissa Lyon, Executive Director and Experience Designer, Hive Legal; and Neil Cook,  Legal Operations Director at Computershare
(formerly Legal Operations Manager at Woolworths Group)
Melissa talks with Neil Cook, who shares his experiences of Design Thinking to assist with legal operations processes, including the specific needs and drivers of in-house legal teams and how Design Thinking works in this environment.
Episode 4
Using Design Thinking to Assist with Access to Justice
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Melissa Lyon, Executive Director and Experience Designer, Hive Legal; and Kate Fazio, Head of Innovation, Justice Connect   Melissa talks with Kate Fazio, about how using Design Thinking assists with access to justice and how it has played a pivotal part in the development of the Gateway Pro Bono Portal.
Episode 3
Using Design Thinking to Change Mindsets
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Melissa Lyon, Executive Director and Experience Designer, Hive Legal; Lisa Leong, CEO, Ohten APAC; and 
Tristan Forrester, Co-Founder & Chief Strategy Officer, Ohten APAC 
Melissa talks with Lisa Leong and Tristan Forrester, who share their experiences of using Design Thinking concepts and ‘improv’ to inspire innovation and change mindsets
Episode 2
Using Design Thinking To Create Visual Policies
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Melissa Lyon, Executive Director and Experience Designer, Hive Legal; Ella Cannon, Senior Associate (now Associate Principal), Hive Legal; and
Sarah El Atm, General Manager, August Digital Agency 
Melissa talks with Ella Cannon and Sarah El Atm about how they used Design Thinking and collaborated to produce a fun visual privacy policy
Episode 1
An Introduction to Legal Design Thinking and Doing
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Melissa Lyon, Executive Director and Experience Designer, Hive Legal;  In this award winning video, Melissa provides a foundation for understanding Legal Design Thinking (including its elements of empathy, collaboration and experimentation), its process, why it takes a mindset change for the legal profession, how it is being used by that profession and introduces a series of interviews with Legal Design Thinking “Doers”.