About this video

In this session, Mel Telecican, Director, Loyalest, provided an overview and introduction for practice managers, lawyers and partners, on how to locate, interpret and use data to drive confident, strategic decision-making. 

Topics covered included:

• Using analytics to develop strategy
• CRM and email software & social media analytics
• Website analytics walkthrough
• Next steps: what’s next in evidence-based decision-making data sources

This session was part of the CLI-ALPMA Innovation and Legaltech Week 2021 On Demand program published on 1 February 2021.